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National survey of NHS patients
NHS Patient Survey Programme
The National Patient Survey Programme, co-ordinated by the Healthcare Commission, gathers feedback from patients on different aspects of their experience of care they have recently received, across a variety of services/settings. Services/settings covered include: Inpatients, Outpatients, Emergency care, Maternity care, Mental health services, Primary care services and Ambulance services.
Results are used
- by PCTs and SHAs to track their performance over time and inform improvement activities
- by the Healthcare Commission as performance indicators to feed into their annual health check for all NHS organisations (see related links)
- by DH to measure progress against the Public Service Agreement (see link below)
- More information about the National Patient Survey Programme, including question by question results for all trusts can be found on the Healthcare Commission’s website (opens new window)
- Measuring the experience of patients/users - PSA target
- Independent Sector Treatment Centres (ISTCs) Patient Surveys
- Patient experience - Black and minority ethnic groups
Understanding detailed patient experience data: toolkit for analysts
A patient experience diagnostic tool has been developed in order to help trusts to analyse and understand patient experience data to see where improvements most need to be made. The tool has been updated and is currently in the process of being tested by users in the NHS. This is due to be published on the DH website in the autumn of 2008.
Older national surveys
Additional links
Related links
Ordering publications
Contact details for obtaining hard-copy DH publications.
Help viewing PDFs
Useful tips to ensure you get the most from PDFs and the free Reader program. Topics covered include accessibility, troubleshooting and searching files.
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