Website of the Department of Health
Please note that this website has a UK government access keys system.
Page menu
You are here:
Making experiences count: a new approach to responding to complaints - a document for information and comment.
-
Launch date:18 June 2007
-
Creator/s:Department of Health
-
Copyright holder:Crown
-
Product number:281506
-
Gateway number:8288
This consultation paper provides a set of proposals to unify and reform the current arrangements for making complaints across health and social care. As well as fulfilling the commitment in 'Our health, our care, our say', it proposes a radical new approach to complaints handling which is more flexible and supports organisational learning.
Additional links
Related links
DH Information Charter
This Charter is for anyone who has dealings with the Department of Health whether through correspondence, involvement in consultations or collaborative policy development or if for any other reason we hold personal information about you.
Access keys
