Website of the Department of Health

Making experiences count: the proposed new arrangements for handling health and social care complaints- response to consultation

The proposals for reform of NHS and social care complaints arrangements were consulted on between June and October 2007. This report summarises the responses and how the Department has taken them into account in its response, and sets out the detail on its intentions to implement reform of the health and social care complaints processes.

• Making experiences count: the proposed new arrangements for handling health and social care complaints - response to consultation