Website of the Department of Health
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Making a complaint
Information on the separate complaints procedures for the NHS, social services and the Department of Health.
Complaints about the NHS
For information about how to make a complaint about the NHS, for example a hospital or GP practice.
Complaints about local social services
The Care Quality Commission (CQC) website sets out how to complain about a care service provider.
Complaints about the Department of Health
For complaints about services provided directly by the Department of Health.
Freedom of Information
If you wish to complain about the Department’s response to a Freedom of Information request, there is a separate procedure:
Complaints about the Department of Health’s executive agencies
The Department has two executive agencies, the Medicine and Healthcare products Regulatory Agency (MHRA) and the NHS Purchasing and Supply Agency (NHS PASA).
Additional links
Frequently asked questions
The Department of Health's Customer Service Centre deals with thousands of queries each week. This section answers some of our most frequently asked questions.
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