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St. John's Therapy Centre, Wandsworth, London

  • Last modified date:
    8 February 2007
St. John's Therapy Centre is running a two year Health Improvement Partnership funded project in Wandsworth, which involves joint working between health and social services. The aim is to develop good practice in case management. This will improve the experience of people in Wandsworth of working age with complex neurological/physical disabilities who use the health and community care system.

The project objectives include:

  • designing, implementing and evaluating a model of case management for identified people who access the service and
  • facilitating change in current professional practice across health and social services.

The project is currently being evaluated. Preliminary findings indicate that people accessing the service are experiencing more person centred care and professionals report an improvement in partnership working, improved knowledge of other services and better identification of complex cases.

Resources developed by the centre include:

  • the 'Discovery Interview' technique to gain feedback from people using the service and
  • standards of practice to develop cross-organisational working.

For further information contact:

Charlotte Downing (Case Management Project Facilitator), St. John's Therapy Centre, 86 Garratt Lane, London, SW18 4BU
Tel: 020 8812 4090

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