Department of Health

Website of the Department of Health

Please note that this website has a UK government access keys system.

You are here:

DH/National Audit Office conference: Driving Improvements in Out-of-Hours Care, 20 July 2006

  • Last modified date:
    8 February 2007

QEII Conference Centre, London: 20 July 2006

In response to the National Audit Office (NAO) report 'The Provision of Out-of-Hours Care in England', the Department of Health held a joint conference with the NAO aimed at PCTs and service providers. The event offered the opportunity to network, share learning on effective commissioning for cost effective GP out-of-hours services and engage in informed debate about meeting quality requirements.  Lord Warner's keynote speech and speaker presentations attached:

Opening remarks and introduction to proceedings

Conference chair: Dr David Colin-Thome

Keynote speaker

National Audit Office - Report on the Provision of Out-of-Hours care in England: key issues and recommendations

Commissioning - What does good practice look like?

Chair: Dr David Colin-Thome

Quality - How to monitor and deliver quality outcomes?

Chair: Dr David Colin-Thome

Masterclass A - Planning an out-of-hours service

Chair: PCC facilitator

  • Dr David Carson, Primary Care Foundation - How to plan a service
  • Dr Diane Reeves and Mrs Gail Fortes Mayer, Rowley Regis and Tipton PCT - Understanding demand

Masterclass B - Making innovation and integration work

Chair: PCC Facilitator

  • Chris Carney, East of England Ambulance Service - Innovations in out-of-hours service design
  • Gill Bennett, East of England Ambulance Service - Essex - Integration in out-of-hours services (into unscheduled care 24/7)
  • Alison McWilliam, NEMS - Towards urgent care provision

Masterclass C - Cost-effectiveness

Chair: PCC facilitator

  • Nigel Wylie, Chief Executive, Urgent Care 24 - How to take cost out of your service
  • Edmund Jahn, Managing Director, Harmoni CPO - 'Same cost - better quality'

Access keys