Website of the Department of Health

Response to the report of the panel overseeing the serious untoward incident investigation into the death of Penny Campbell

Published: 04/07/2007

Letter from Ben Bradshaw, Minister of State for Health Services, responding to the panel's recommendation 4.5 to the Department arising from the investigation.

• Letter

Out-of-hours clinical audit toolkit

Published: 14 March 2007

Royal College of General Practitioners toolkit enabling service providers to improve the quality of their out-of-hours service.

• RCGP Out of Hours clinical audit toolkit (opens new window)

Use of non-geographical (‘084’) telephone numbers to contact NHS services

• Use of non-geographical (084) telephone numbers to contact NHS services

Review of out-of-hours information, recording and database systems

Published: 21/12/2006

Directions requiring PCTs to review arrangements ensuing adequate systems are in place to support continuity of care.

• Review of out-of-hours information, recording and database systems

DH/National Audit Office conference: Driving Improvements in Out-of-Hours Care, 20 July 2006

Lord Warner's keynote speech and other presentations from the joint DH/National Audit Office conference held on 20 July 2006.

• DH/National Audit Office conference: Driving Improvements in Out-of-Hours Care, 20 July 2006

National quality requirements in the delivery of Out-of-Hours services: 2006

Published: 20/07/2006

Guidance on compliance with the national Out-of-Hours (OOH) Quality Requirements, first published in October 2004.

• National quality requirements in the delivery of Out-of-Hours services: 2006

National Audit Office (NAO) report on the provision of out-of-hours care in England

• Download the report in Portable Document Format from the NAO's catalogue of Value for Money reports (opens new window)
• NAO press release on the report (opens new window)
• Covering letter to SHA chief executives
• Letter requesting information on signed contracts in place with providers of out-of-hours services

Contact details

General enquiries:

• email: mburgentcarepolicy@dh.gsi.gov.uk

Practical advice

Assuring patient safety through risk assessment: a guide to assist commissioners of out-of-hours services

National Patient Safety Agency guide to help commissioners ensure that patient safety is appropriately considered by new and existing OOH service providers during service development, reviews and quality review and monitoring.

• Assuring patient safety through risk assessment: a guide to assist commissioners of out-of-hours services

Standards for Better Health

Establishing the core and developmental standards covering NHS health care provided for NHS patients in England.

• Standards for Better Health

National Standards, Local Action: Health and Social Care Standards and Planning Framework 2005/06-2007/08

Standard-based planning framework for health and social care and standards for NHS health care to be used in planning, commissioning and delivering services.

• National Standards, Local Action: Health and Social Care Standards and Planning Framework 2005/06-2007/08

Useful documents (historical)

Links to a number of documents that relate to the original Review and its subsequent implementation.

• Useful documents (historical)

Links

• NHS Direct (opens new window)
• Emergency care
• Long term conditions
• Modernising workforce planning
• Reforming Emergency Care
• National Patient Safety Agency (NPSA) (opens new window)
• Gateway to the NHS in England (opens new window)
• NHS Walk In Centres (opens new window)
• NHS Security Management Service (opens new window)