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Out-of-hours
Comprehensive information on a range of out-of-hours topics including categorised policy documents, non-clinical guidance, links, and other resources.
Response to the report of the panel overseeing the serious untoward incident investigation into the death of Penny Campbell
Published: 04/07/2007
Letter from Ben Bradshaw, Minister of State for Health Services, responding to the panel's recommendation 4.5 to the Department arising from the investigation.
Out-of-hours clinical audit toolkit
Royal College of General Practitioners toolkit enabling service providers to improve the quality of their out-of-hours service.
Use of non-geographical (‘084’) telephone numbers to contact NHS services
Review of out-of-hours information, recording and database systems
Published: 21/12/2006
Directions requiring PCTs to review arrangements ensuing adequate systems are in place to support continuity of care.
Practical advice
Assuring patient safety through risk assessment: a guide to assist commissioners of out-of-hours services
National Patient Safety Agency guide to help commissioners ensure that patient safety is appropriately considered by new and existing OOH service providers during service development, reviews and quality review and monitoring.
Standards for Better Health
Establishing the core and developmental standards covering NHS health care provided for NHS patients in England.
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