Effective leadership and management in the healthcare system are key drivers in patient experience. Governance and good environments matter to patients, their visitors and carers and staff.
Detailed guide to governance including risk management and assurance. Statement on internal control and other statutory governance details.
Policies and guidance on how to improve the patient environment and the basic care services delivered within that environment.

Supporting the NHS to transform healthcare for patients.
Speech by DH's Director General of Workforce, Clare Chapman at the The Guardian Public Services Summit 2008