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Social services complaints procedure
Current arrangements for complaints about local social services, and the implementation of a reformed complaints procedures under the Health and Social Care (Community Health and Standards) Act 2003.
How to complain about local social services
Local social services are the responsibility of individual councils. Councils are required by law to have a social services complaints procedure.
Reforming the social services complaints procedure
Published: 04/08/2006
Regulations which will form part of the legislative basis for the complaints procedure will come into force on 1 September 2006. Guidance to support the regulations was issued on 4 August 2006.
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