Website of the Department of Health
Please note that this website has a UK government access keys system.
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Managing your organisation
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Legal and contractual
The NHS is legally bound to follow set guidelines concerning complaints and consent from patients and research subjects.
Complaints policy
Guidance on the complaints procedure for the NHS and local social services. Information on the process of complaints reform, and for NHS staff on complaints handling training.
Consent
Consent overview and general information, key documents and details of the good practice in consent initiative.
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