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Patient Advice and Liaison Services
Patient Advice and Liaison Services (PALS) provide information, advice and support to help patients, families and their carers.
Developing the Patient Advice & Liaison Service
Key Messages for NHS organisations from the National Evaluation of PALS
Overview
Overview of Patient Advice and Liaison Services (PALS) work and services.
Background and policy
The NHS Plan (July 2000) announced the commitment to establish a PALS in every trust by April 2002
National Standards and Evaluation Framework
Framework for evaluating local PALS against national standards (last revised 2003).
Evaluations
This page contains details of some of the current and past evaluations of the service.
The National PALS Development Group
The National PALS Development Group (NPDG) was set up to define and push forward PALS priorities at a national level.
PALS Toolkit examples
Westminster Primary Care Trust and Kensington and Chelsea Primary Care Trust have produced a PALS Toolkit to provide accessible guidelines, information and training regarding PALS.
PALS communications
Freely available marketing materials to help NHS trusts promote their patient advice and liaison services.
PALS useful links
Other websites providing useful information about patient advice and liason.
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