Website of the Department of Health

NHS Direct staff have taken 16,000 calls a day on average

The key achievements include:

• a return to financial balance for the NHS, by delivering a surplus of £510 million
• more than 50,000 people being treated in A&E departments each day
• reducing cancer waiting times from diagnosis to treatment to one month 
• a daily average of 900,000 GP patient consultations taking place.

The NHS Chief Executive outlines the priorities for the next 12 months, which include improving staff engagement and communications with patients and the public.

David Nicholson has released a video download to coincide with the report.

Today also marks the launch of the Week a new online bulletin for NHS staff communications.

• The Year: NHS Chief Executive's annual report and accompanying video and audio downloads
• The Week - NHS chief executives bulletin (opens new window)
• Introduction to our new communications package for NHS staff (opens new window)