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Patients endorse Home Oxygen Service

95 per cent of patients in England and Wales are happy with the service they receive from the Home Oxygen Service, it was announced today.

The first annual National Patient Satisfaction Survey of the Home Oxygen Service, published today, was commissioned jointly by the Department of Health and oxygen suppliers and is an important measure of the quality of care patients receive to show satisfaction with the service.

The Home Oxygen Service supplies oxygen delivered directly to the home of over 90,000 patients in England and Wales who suffer a range of conditions including Chronic Obstructive Pulmonary Disease, lung cancer and supporting the discharge of premature babies. It provides equipment and oxygen as well as education and training and 24/7 support for patients.

The survey results show:

• 88 per cent of patients believe that their quality of life has improved since receiving the service
• 75 per cent of patients say they speak highly about the service
• The helpline provided by oxygen suppliers is the greatest factor in driving patient satisfaction.
  

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