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Patient Advice and Liaison Services
Patient Advice and Liaison Services (PALS) provide information, advice and support to help patients, families and their carers.
Developing the Patient Advice & Liaison Service
Key Messages for NHS organisations from the National Evaluation of PALS
Patient Advice and Liaison Services (PALS) overview
Overview of PALS work and services.
Background and policy
The NHS Plan (July 2000) announced the commitment to establish a PALS in every trust by April 2002
National Standards and Evaluation Framework
Framework for evaluating local PALS against national standards (last revised 2003).
The National PALS Development Group (NPDG)
Group set up to define and push forward PALS priorities at a national level
PALS Evaluations
This page contains details of some of the current and past evaluations of the service.
PALS Toolkit Examples
Westminster Primary Care Trust and Kensington and Chelsea Primary Care Trust have produced a PALS Toolkit to provide accessible guidelines, information and training regarding PALS.
PALS communications
Freely available marketing materials to help NHS trusts promote their patient advice and liaison services.
PALS Online
PALS Online is the website of the National PALS Network. It contains a wide range of online resources, news items, forums and a searchable PALS office directory. Its target audience is the people who work in and with the Patient Advice and Liaison Services of the NHS as well as members of the general public.
How to contact your local PALS
Contact details for local PALS in all NHS trusts.
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