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Performance
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Last modified date:14 April 2009
Performance of local authority social services, social services users' experiences of personal social services, and survey of Local Authority and Health Authority registration and Inspection units.
Social services performance indicators
Contains details of local authority social services departments against 50 performance indicators.
The Commission for Social Care Inspection (CSCI) took over publication and development of PAF indicators from 2003-04 onwards. CSCI became part of the Care Quality Commission (CQC) in April 2009.
- CQC: Social services performance assessment (opens new window)
- Performance assessment framework on the CSCI website (opens new window)
- Social Services Performance Assessment Framework Indicators: 2002-03
- Social Services Performance Assessment Framework Indicators 2000-2001 and mid 2001-02
- Personal Social Services Performance Assessment Framework indicators 1999-2000 and 1998-99
Personal social services user experience survey
Results from surveys, conducted by social services departments, of social services users' experiences of personal social services - available on a nationally comparable basis.
- PSS user experience surveys - overview
- Personal social services: Survey of physically disabled and sensory impaired users in England aged 18-64: 2003-04
- Personal Social Services: Survey of home care users in England aged 65 or over: 2002-03
- Personal Social Services User Experience Survey 2001-2002
- Personal Social Services User Experience Survey 2000-2001
Health and local authority registration and inspection units
This report summarises the results of a survey of local authority and health authority registration and inspection units, including joint units. Includes general information on staffing and costs, inspection workload and complaints
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Ordering publications
Contact details for obtaining hard-copy DH publications.
Help viewing PDFs
Useful tips to ensure you get the most from PDFs and the free Reader program. Topics covered include accessibility, troubleshooting and searching files.
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