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Service improvement
Quality assurance of major changes to service provision
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Document type:Dear colleague letter
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Author:Department of Health, David Nicholson
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Published date:28 February 2007
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Primary audience:Chief executives
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Publication format:electronic only
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Gateway reference:7857
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Pages:3
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Copyright holder:Crown
This letter from David Nicholson to SHA CEs sets out the findings and recommendations from Sir Ian Carruthers' review of service change and reconfiguration proposals this short review will ensure that future major service changes are better managed and implemented, so that all major service changes and improvements are conducted to the standards set down by the very best.
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