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Developing the patient advice & liaison service: key messages for NHS organisations from the national evaluation of PALS
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Document type:Dear Colleague Letter
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Author:Department of Health
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Published date:9 October 2006
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Primary audience:Professionals
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Gateway reference:7205
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Pages:2
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Copyright holder:Crown
This paper aims to inform NHS Trusts and PCTs of the key messages from the first year of the national evaluation of PALS. The overarching purpose of this evaluation is to assess the extent to which PALS are contributing to a change in NHS culture that places patients and other service users at the heart of service planning, delivery and improvement. The evaluation runs from January 2005 to December 2006 and was commissioned by the Department of Health from UWE Bristol
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