This inspection of Newcastle children's services took place between 22 September and 6 October 2003. It evaluated the effectiveness of council services for children in need including those who are looked after, those on the child protection register and those receiving family support services. There was specific focus on the process of referral, assessment, care planning and review, cost and efficiency and the way in which services were planned and managed. The Inspectors' overall judgement was that most people were being served well.