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Directions to primary care trusts on dealing with complaints

  • Document type:
    Directions
  • Author:
    Department of Health
  • Published date:
    1 October 2002
  • Primary audience:
    Professionals
  • Gateway reference:
    2002
  • Pages:
    17
  • Copyright holder:
    Crown

These Directions apply to any complaint made on or after 1 October 2002. Every Trust is required to make arrangements in accordance with the provisions of these Directions for dealing with complaints. The arrangements should ensure that complainants are treated courteously and sympathetically by any person to whom they make their complaints and that their complaints are properly addressed.

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