Handling complaints in the NHS - good practice toolkit for local resolution
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Document type:
Guidance
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Author:
Department of Health
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Published date:
8 February 2007
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Primary audience:
Professional
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Gateway reference:
2944
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Copyright holder:
Crown copyright
This good practice guide is for complaints managers working throughout the NHS in England. Many of you do not have teams to support you in your work, or may be very new to the job. So we have designed the guide to give you instant information, links to much more detailed information and where to go for advice.
