Poor patient experience
1.15 The way in which staff treat patients and involve them in their own care varies.
Some patients report excellent care, with sensitive and thoughtful communication, clear information about their disease and its treatment and good support when it was needed. Others report being given bad news in a deeply insensitive way, being left in the dark about their condition and badly informed about their treatment and care. Many people experience unacceptably long periods of waiting, uncertainty and anxiety at each stage of their care.
