We would like to thank the following people and organisations for their help in sharing their experiences of handling complaints in the NHS, and the development of this good practice toolkit.
- Bedford Hospital NHS Trust's Bedford Hospital Patient Services Centre
- St George's Healthcare NHS Trust
- East London & the City Mental Health NHS Trust
- University College London Hospitals NHS Trust
- Newham Primary care Trust and Newham healthcare NHS Trust
- Bath ICAS/CHC
- Colin Clark
- Leslie Chapman
- Sue Taylor, Chair of the London Primary Care Complaints Consortium
- Paula Bourthis, Chair of the Norfolk, Suffolk and Cambridge Regional Complaints Managers Forum
