Website of the Department of Health

You're Welcome quality criteria: Making health services young people friendly

You're Welcome quality criteria sets out principles that will help health services (including non-NHS provision) become young people friendly. It covers areas to be considered by commissioners and providers of health services. Content is based on examples of effective local practice. This second edition includes a new section covering Child and Adolescent Mental Health Services.

You’re Welcome has been included in the NHS Operating Framework for 2009/10 and highlighted in DH/DCSF Healthy lives, brighter futures - the government strategy for children and young people’s health.

A companion toolkit (You're Welcome quality criteria self-assessment toolkit) is also available below.

• Download You're Welcome quality criteria - Making health services young people friendly (PDF, 2056K)
• You're Welcome quality criteria self-assessment toolkit