Website of the Department of Health

Analysing ambulance call-cycle data for call connect target

The primary purpose of the tool is to assist ambulance trusts in improving response times from call connect to vehicle arrive at scene. It highlights where the main problems are in terms of day of week, time of day and stage of the call management cycle.

An analysis tool form ambulance trust data has been developed by the Department of Health. The purpose of this is to provide a structure for operational managers to identify the particular causes of performance problems and therefore focus improvement effort in the places where it will have the most benefit. The tool concentrates on the call cycles stages from call connect to vehicle arrive at scene, helping trusts to improve performance towards the call connect target.  This analysis tool is intended for use by ambulance services.

• Download DH ambulance reporting tool: instructions for use (PDF, 56K)
• Download Reporting tool data template v1.1 (XLS, 1257K)
• Download Ambulance Reporting Tool v4.6 (XLS, 3382K)