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Report of the National Improvement Team for Primary Care Access and Responsiveness

The 2007 GP Patient Survey highlighted significant variations between GP practices in levels of patient satisfaction, together with lower satisfaction rates for people from some BME groups.  In response, the Secretary of State announced in July 2007 that he was asking Professor David Colin-Thomé, National Clinical Director for Primary Care, and Professor Mayur Lakhani (former Chair of the RCGP) to lead two reviews into access and responsiveness of primary care services.  In this report, Professor Colin-Thomé focuses on the variation in patient satisfaction between practices.

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