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Making the difference: The Pacesetters beginner's guide to service improvement for equality and diversity in the NHS

This guide is intended to raise awareness of service improvement approaches for those working within the Pacesetters programme. Service improvement is concerned with testing ideas, sustaining and sharing best practice to make a tangible difference in outcomes and experience for staff and service users. It is primarily intended for NHS organisations who are part of the Pacesetters programme; however, will also be useful for other organisations.

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