Website of the Department of Health
Please note that this website has a UK government access keys system.
Page menu
You are here:
- Home >>
- Publications >>
- Publications >>
Changing times: Sustaining long-term performance against 'Call Connect' for NHS ambulance services
-
Document type:Government response
-
Author:Department of Health
-
Published date:16 July 2008
-
Publication format:A4
-
Gateway reference:10102
-
Pages:43
-
Copyright holder:Crown
This document aims to provide ambulance services with performance improvement tools and best practice examples. Its key purpose is to provide trusts with working solutions that aid sustainable performance improvement against the clock start measurement of 'Call Connect', and helps to enhance the delivery of service to patients through improved quality of care.
- Download Changing times Sustaining long-term performance against 'Call Connect' for NHS ambulance services (PDF, 1097K)
- Download poster: Management information checklist (PDF, 95K)
- Download poster: Outlining the call management cycle (PDF, 96K)
- Download poster: Call management cycle algorithm (PDF, 181K)
Additional links
Related links
Ordering publications
Contact details for obtaining hard-copy DH publications.
Help viewing PDFs
Useful tips to ensure you get the most from PDFs and the free Reader program. Topics covered include accessibility, troubleshooting and searching files.
Additional Links
Access keys
