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Review of customer experience information (CEI)
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Document type:Report
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Author:Pricewaterhouse Coopers
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Published date:29 April 2009
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Publication format:A4 electronic only
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Gateway reference:11771
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Pages:25
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Copyright holder:Crown
This strategic report presents the findings from a review of "customer experience information" (CEI). The purpose of the project is to identify what information is currently being collected, how this is likely to change in the future, and how patient/user feedback and public engagement can be included into everyday ongoing activity.
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