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Understanding what matters: A guide to using patient feedback to transform care

Last autumn, health secretary Alan Johnson said he wanted to see NHS Trusts collecting and using “immediate feedback” from patients to drive service improvement.

To help the NHS harness the information it gathers, a guide – called ‘Understanding what matters: A guide to using patient feedback to transform services’ has been published.

The guide sets out best practice in terms of collecting, analysing and using patient feedback to transform services. It also includes examples of how the NHS is already using feedback from patients to get results.

This resource, is one of a number being produced to help services understand and respond to what really matters to patients and their experiences of care.

• Download the guide (PDF, 579K)