Website of the Department of Health

Real accountability: guidance on the NHS duty to report on consultation

New legislation will come into force in April 2010. The NHS duty to report on consultations will require all PCTs and SHAs that commission services to explain how they have acted upon feedback from patients and the public. ‘Real Accountability’ aims to help the NHS get ready for the legislation. The guidance explains the legal obligations and provides practical help and advice in terms of preparing and publishing reports.

• Download Real accountability: guidance on the NHS duty to report on consultation (PDF, 816K)
• Directions about reports on consultation with regard to commissioning decisions and relevant decisions 2009