Department of Health

Website of the Department of Health

Please note that this website has a UK government access keys system.

You are here:

Complaints: Listening, acting, improving - Independent review: A training and information pack for independent review panel members

  • Document type:
    Guidance
  • Author:
    Department of Health, NHS Executive
  • Published date:
    1 March 1996
  • Primary audience:
    Professionals
  • Gateway reference:
    1996
  • Pages:
    46
  • Copyright holder:
    Crown Copyright

This pack was intended to prepare members of Independent Review Panels for their role in the complaints procedures for the NHS introduced in April 1996. It describes the elements required for local resolution of complaints before considering the establishment of an Independent review Panel, and then describes the process of setting up such a panel.

Additional links

Ordering publications

Contact details for obtaining hard-copy DH publications.

Help viewing PDFs

Help viewing PDFs

Useful tips to ensure you get the most from PDFs and the free Reader program. Topics covered include accessibility, troubleshooting and searching files.

Additional Links

Access keys