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Good practice for conveners: Advice for conveners on their role in the NHS complaints procedure

  • Document type:
    Guidance
  • Author:
    Department of Health
  • Published date:
    1 October 1999
  • Primary audience:
    Professionals
  • Product number:
    16483
  • Gateway reference:
    1999
  • Pages:
    46
  • Copyright holder:
    Crown Copyright

This document describes established good practice for conveners. It complements the Directions and Guidance on the NHS complaints procedure issued in March 1996.

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