Department of Health

Website of the Department of Health

Please note that this website has a UK government access keys system.

You are here:

PALS core national standards and evaluation framework: Assessing performance against national core standards for PALS

These standards set out the minimum service which should be delivered by PALS. The standards enable PALS to assess performance and benchmark against the standards in order to develop the service provided in a way that is consistent with other PALS nationally. A broad range of contributions informed the project to review the national PALS standards and develop an evaluation framework

The work was steered by the National PALS Development Group. The project actively sought feedback from PALS so that the revised standards, which build on those published in 2002, (Supporting the Implementation of Patient Advice and Liaison Services: A Resource Pack), reflect current best practice

About the standards and evaluation framework

The revised standards attached replace those published in 2002.

These standards build on, strengthen and replace the original standards. Please note that the standards have been incorporated into an evaluation framework. This framework outlines supporting mechanisms and types of evidence that would show that PALS are meeting a particular standard. Note that these are best practice examples of actions that could be taken or evidence that could be gathered to show a standard is being met. They are not requirements. PALS are now using these revised standards.

PALS are encouraged to use the evaluation framework provided with the revised standards. This will enable PALS to assess their performance and benchmark against the revised standards and to action plan to improve the service provided in a way that is consistent with other PALS nationally.

Please contact your NHS trust or Primary Care Trust patient and public involvement manager if you have any questions about the revised standards or evaluation framework.

Additional links

Related Links

Ordering publications

Contact details for obtaining hard-copy DH publications.

Help viewing PDFs

Help viewing PDFs

Useful tips to ensure you get the most from PDFs and the free Reader program. Topics covered include accessibility, troubleshooting and searching files.

Additional Links

Access keys