Website of the Department of Health

Modernising information management and technology in general practice: Support services (version 1.0) - guidance

The content of this guidance has been agreed between the Department of Health and the General Practitioners Committee of the British Medical Association. It is intended to provide advice and guidance for primary care trusts (PCTs) when they are making arrangements for the provision of information management and technology (IM&T) support services. It sets out good practice and proposes a number of service standards and procedures that the PCT and the practice can utilise as a basis for their agreement. To ensure the efficient operation of practice-based information management and technology, it is not envisaged that PCTs would wish to reach agreements where the overall level of support available to practices fell short of the service standards proposed in this document.