From 1st January 2005, all providers of out-of-hours (OOH) services have been required to comply with the national OOH Quality Requirements, first published in October 2004. The recent report by the National Audit Office (NAO) identified a number of problematic aspects of the current Requirements and, since then, the Department has worked with the Royal College of General Practitioners (RCGP) to review the Quality Requirements in the light of these observations
Contact details for obtaining hard-copy DH publications.

Useful tips to ensure you get the most from PDFs and the free Reader program. Topics covered include accessibility, troubleshooting and searching files.