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Patient experience PSA scores update based on data up to and including 2008 patient surveys

  • Author:
    Department of Health
  • Published date:
    11 June 2009
  • Gateway reference:
    Not required
  • Copyright holder:
    Crown
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The latest National Statistics on the patient experience PSA scores, produced by the Department of Health and the Care Quality Commission, were released on 11 June 2009 according to the arrangements approved by the UK Statistics Authority.

Background
This publication updates the patient experience scores last updated on 24 November 2008. The patient experience PSA has been rolled forward as one of the indicators against ‘PSA delivery agreement 19: Ensure better care for all’ for 2008-11. These figures report initial progress against the PSA target for sustained improvement in patient experience for the 2008-11 spending review period. Results are updated to include scores derived from survey results published by the Care Quality Commission in 2008. There are new data points for ‘adult inpatients’ and ‘emergency department service users’.

Key points from the latest release

  • The overall patient experience score in 2008/09 for adult inpatients is 76.0. This is 0.7 points higher than the baseline score of 75.3 in 2007/08.
  • The overall patient experience score in 2008/09 for emergency department service users is 75.7. This represents the baseline for this PSA measure. This is 0.1 points lower than the score of 75.8 in 2004/05 (the last time this survey was conducted).
  • The score for ‘involvement in decisions about healthcare’ is higher in 2008/09 for adult inpatients. The score in 2008/09 is 71.3, up 1.0 points since 2007/08.
  • The score for ‘involvement in decisions about healthcare’ is lower in 2008/09 for emergency department service users. The score in 2008/09 is 76.0, down 1.1 points since 2004/05.

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