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National survey of NHS patients
NHS Patient Survey Programme
The National Patient Survey Programme, co-ordinated by the Care Quality Commission, gathers feedback from patients on different aspects of their experience of care they have recently received, across a variety of services/settings. Services/settings covered include: Inpatients, Outpatients, Emergency care, Maternity care, Mental health services, Primary care services and Ambulance services.
Results are used
- by PCTs and SHAs to track their performance over time and inform improvement activities
- by the Care Quality Commission as performance indicators to feed into their annual health check for all NHS organisations (see related links)
- by DH to measure progress against the Public Service Agreement (see link below)
- More information about the National Patient Survey Programme, including question by question results for all trusts can be found on the Care Quality Commission’s website (opens new window)
- Measuring the experience of patients/users - PSA target
- Independent Sector Treatment Centres (ISTCs) Patient Surveys
- Patient experience - Black and minority ethnic groups
Understanding detailed patient experience data: toolkits for analysts
Published: 19 June 2009
Patient experience toolkits have been developed to help NHS organisations analyse and understand their patient experience data to determine where improvements most need to be made.
Older national surveys
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