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PSS User Experience Survey
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Last modified date:13 August 2007
This document sets out the actions authorities will need to perform during 2001-2002 to survey service users and provide information to the Department of Health for two Performance Assessment Framework(PAF)/Best Value(BV) performance indicators.
Summary of the survey
- the people to be surveyed are all new clients assessed during November 2001
- they are to be given/posted forms two-three months after assessment, during January/February 2002
- forms to be posted back to the authority, with chasing as necessary
- the authority to send summarised data to the Department of Health by end May 2002
- published in the PAF
The two performance indicators based on the survey are:
- users/carers who said they got help quickly (PAF D36/BVPI 57)
- users/carers who said that matters relating to race, culture or religion were noted (PAF E46/BVPI 60)
Queries
Queries on this survey should be sent to MB-PSS-Performance@doh.gsi.gov.uk. Alternatively contact martin.stopher@doh.gsi.gov.uk on 020 7972 5619.
Links
- Example Survey Form in Word 6/95 format
- Translations of example survey available now
- Frequently Asked Questions
- Performance Assessment Framework publication
- Personal Social Services Performance Assessment
- Best Value
Additional links
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