Website of the Department of Health
Please note that this website has a UK government access keys system.
Page menu
You are here:
Personal Social Services User Experience Survey 2000-2001
-
Last modified date:8 February 2007
This bulletin presents for the first time statistics on users' experiences of Personal Social Services in England.
Main Findings:
In answer to the question;
Did you get the help quickly after a decision was made to provide services?
- 84% of respondents in England said 'Yes'.
- 86% of white respondents said 'Yes' compared to 74% of black and minority ethnic groups.
- 77% of those aged 18-64 said 'Yes' compared with 86% of those aged 65 and over.
In answer to the question;
Did social services staff take note of any important matters relating to your race, culture or religion?
- 37% of respondents in England said 'Yes'.
- 38% of white respondents said 'Yes' compared to 49% of black and minority ethnic groups.
- 40% of those aged 18-64 said 'Yes' compared with 37% of those aged 65 and over.
Additional links
Related Links
Ordering publications
Contact details for obtaining hard-copy DH publications.
Help viewing PDFs
Useful tips to ensure you get the most from PDFs and the free Reader program. Topics covered include accessibility, troubleshooting and searching files.
Access keys
