Website of the Department of Health
Please note that this website has a UK government access keys system.
Page menu
You are here:
PSS user experience surveys - overview
-
Last modified date:8 February 2007
In 2000-01 and 2001-02 councils in England were asked by DH to carry out nationally comparable surveys of recently assessed social services clients and to return summaries of their responses to 2 key questions. At the time it was made clear that the 2000-01 survey was a first step in a broader programme of surveys of PSS user experiences.
In November 2000 the Department commissioned the Office for National Statistics (ONS) and the Social Policy Research Unit (SPRU) to design a practical model survey tool for all service users (not just new users as with the current survey), children, and carers, plus guidance on its use and reaching services users. The study attempted to identify issues that are important to service users, and specify questions that address these concerns. It also explored the problems and constraints councils have to deal with when carrying out surveys. The questions included and the methodology used for the 20002-03 survey of elderly home care users was an outcome of this study.
Developing future surveys - Social Services User Survey Working Group
The Social Services User Surveys Group (SSUSG) was set up by DH in early 2003 to recommend a programme of social services user experience surveys, develop their content and advise on methodology. The group includes DH policy leads, DH statisticians, LA representatives, SSI and researchers.
The current 2004-05 survey
"The survey will cover children in need aged 10 or over. This survey is being carried out by the Department of Education and Skills. Further details are available from the DFES website:
Previous DH user surveys
- Personal social services: Survey of physically disabled and sensory impaired users in England aged 18-64: 2003-04
- 2003-04 Physically disabled or sensory impairments user experience survey: what needs doing
- 2002-03 Elderly home care user experience survey: what needs doing
- 2002-03 Elderly home care user experience survey: results
- 2001-02 user experience survey of newly assessed clients: what needs doing
- 2001-02 user experience survey of newly assessed clients: results
- 2000-01 user experience survey: results
Additional links
Ordering publications
Contact details for obtaining hard-copy DH publications.
Help viewing PDFs
Useful tips to ensure you get the most from PDFs and the free Reader program. Topics covered include accessibility, troubleshooting and searching files.
Access keys
