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Personal social services: Survey of physically disabled and sensory impaired users in England aged 18-64: 2003-04
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Last modified date:9 February 2007
This bulletin presents for the first time statistics on the experiences of physically disabled and sensory impaired users aged 18-64 of personal social services in England.
Main findings
In answer to the question
Do you feel that your opinions and preferences are taken into account when decisions are taken about what services are provided to you?
- 29% of all respondents in England said their opinions and preferences were
"always"
taken into account. - 29% of white clients said their opinions and preferences were
"always"
taken into account compared with 26% of black and ethnic minority respondents.
In response to the statement"I can always contact social services if I need to"
- 79% of all respondents in England said they
"strongly agree"
or"agree"
with the statement. - 80% of white clients said they
"strongly agree"
or"agree"
compared with 74% of black and ethnic minority respondents.
In answer to the question
Overall how satisfied are you with the help you receive from social services?
- 46% of all respondents in England said they were
"extremely satisfied"
or"very satisfied"
with the help they receive from social services. - 47% of white clients said they were
"extremely satisfied"
or"very satisfied"
compared with 38% of black and ethnic minority respondents.
- Download complete bulletin (PDF, 412K)
- Download spreadsheet: Table 1: Do you feel that your opinions and preferences are taken into account when decisions are taken about what services are provided to you? (PAF PI AO/D57) (XLS, 27K)
- Download spreadsheet: Table 2: Do you know how to make a complaint about Social Services? (XLS, 25K)
- Download spreadsheet: Table 3: My life would be a lot worse if I didn't have help from Social Services or direct payments (XLS, 26K)
- Download spreadsheet: Table 4: Social Services provides me with all the information I need (XLS, 26K)
- Download spreadsheet: Table 5: I can always contact social services easily if I need to (PAF PI AO/D58) (XLS, 26K)
- Download spreadsheet: Table 6: Do your care workers (or personal assistants you employ using direct payments) come at times that suit you? (XLS, 27K)
- Download spreadsheet: Table 7: Overall, how satisfied are you with the help you receive from Social Services? (XLS, 27K)
- Download spreadsheet: Table 8: Has your social worker or care manager told you about direct payments? (XLS, 24K)
- Download spreadsheet: Table 9: Do you use Direct Payments? (XLS, 24K)
- Download spreadsheet: Table 10: Overall how well do you think you have been advised and supported in using direct payments? (XLS, 27K)
- Download spreadsheet: Table 11: Performance indicators and confidence intervals by council, 2003-04 (Mets) (XLS, 49K)
- Download spreadsheet: Table 11 (cont.): Performance indicators and confidence intervals by council, 2003-04 (London) (XLS, 48K)
- Download spreadsheet: Table 11 (cont.): Performance indicators and confidence intervals by council, 2003-04 (Shires) (XLS, 46K)
- Download spreadsheet: Table 11 (cont.): Performance indicators and confidence intervals by council, 2003-04 (UA's) (XLS, 51K)
- Download spreadsheet: Table R1: Response rates achieved for questions 1-8 (XLS, 23K)
- Download spreadsheet: Table R2: Response rates by council, 2002-03 (London) (XLS, 35K)
- Download spreadsheet: Table R2: Response rates by council, 2003-04 (Mets) (XLS, 35K)
- Download spreadsheet: Table R2 (cont.): Response rates by council, 2003-04 (UA's) (XLS, 37K)
- Download spreadsheet: Table R2 (cont.): Response rates by council, 2003-04 (Shires) (XLS, 33K)
- Download spreadsheet: Numbers of responses to each question, by council (XLS, 234K)
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