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Reward and recognition: The principles and practice of service user payment and reimbursement in health and social care

This guide aims to support local health and social care organisations with the principles and practice of reimbursing and paying service users (public/patients) for their involvement. It aims to provide some consistency of approach and ensure that service users are treated fairly and appropriately according to their circumstances, so that they are able to make an informed choice about the arrangements concerning their involvement.

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